Student Service Center

Purpose and Objectives of the Student Service Centerь

The purpose of the Student Service Center is to organize and ensure high-quality, prompt, accessible, and transparent service for students and other applicants of the University based on the “one-stop service” principle, through the provision of public and internal (university) services.

The Student Service Center provides convenient interaction between students and the University, creating conditions for the quick and efficient receipt of the necessary services.

Main Tasks of the Student Service Center

  • 1
    Organizing effective interaction between the structural divisions of the University
  • 2

    Providing public and internal (university) services to students and other applicants of the University

  • 3

    Creating a student-centered environment while ensuring compliance with information security requirements, anti-corruption policy, and the legislation of the Republic of Kazakhstan

  • 4

    Coordinating and monitoring the activities of the Student Service Center, including the distribution of functions among employees, ensuring the consistency of processes, and supervising their implementation

  • 5

    Developing the human resources potential of the Center, including staff training, professional development, and the formation of a high service culture

  • 6

    Monitoring service quality, collecting and analyzing feedback from students and stakeholders, and implementing measures to improve the Center’s activities.

  • 7

    Ensuring compliance with the University’s anti-corruption policy, the anti-corruption management system requirements, and the legislation of the Republic of Kazakhstan

  • 8

    Implementing modern service and digital solutions aimed at increasing the efficiency, accessibility, and transparency of the services provided

  • 9

    Ensuring information security and the protection of personal data of students and other applicants in accordance with the legislation of the Republic of Kazakhstan

  • 10

    The Student Service Center accepts students and applicants on weekdays from 8:30 AM to 6:00 PM, without a break